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About DataDocks

DataDocks is a cloud-based software solution that allows your organization to benefit from an always on, always available dock scheduling and management software. The purpose of this product is to give your organization a buffer between your carriers and customers and your incoming and outgoing shipping traffic. It is designed specifically for this purpose, to streamline your organization's ability to increase freight traffic, and improve communication, with superior visibility and management.

Security​

Security is a top priority for the DataDocks team. This software is hosted in geo-redundant global data centers that offer fully redundant server infrastructure, hardened storage, application monitoring, fault management and DDOS protection from malicious parties. These Data Centers are rated SOC 1 Type II, SOC 2 Type II and ISO/IEC 27001:2013.

Backup Procedures​

Your DataDocks software receives backup treatments averaging every hour, to a redundant server.

Your DataDocks Software​

DataDocks divides customers' data into DataDocks instances, which is sanitized based on the information entering and leaving the software resulting in your instance information not being shared. Your instance of the software is specific to your organization and the users of the software instance cannot access other instances of the software. Each customer receives a specific login to a stand-alone software deployment. These services are not shared, but only accessible to the users of your DataDocks software.

Implementation Services​

DataDocks Professional Services Team provides you with complimentary implementation of your DataDocks software. This includes:

  1. Configuration of your company information, including addresses, locations, user information.
  2. Number of docks to be added to the platform and their naming conventions.
  3. Number of yards to be added to the platform and their naming conventions.
  4. How many appointments you can have per hour, per dock.
  5. Length of those appointments, specifically per dock, per location.
  6. Global information, like time zones across locations, hours and days of operation.
  7. Configuration of users for your organization, names, email, telephone.
  8. Configuration of carriers/customers that will use your DataDocks platform.
  9. Configuration of products, or items that you frequently use, including units of measure.

Training​

Training on how to use DataDocks is complimentary, we want to ensure you are getting the most from the platform. Your Customer Success Manager will guide you through how to use and get the most from DataDocks. You may be required to provide some information, so we can set up your DataDocks platform to suit your needs.